If we are the Seller, we are happy to offer exchanges for all items (except for non-exchangeable items) purchased and if following conditions are met:
(1) Exchange policy (Babakimpo store)
(a) Proof of original receipt is presented to us within 7 days of purchase
(b) Product is in sellable condition with its original packaging and price tag (if any) is intact, and
(c) You are exchanging for something of same of higher value. Exchange for items of a lower value is possible but we will not be
able to refund the balance in case or store credit
(2) Exchange policy (Online)
(a) Your name and order number must be presented in store/sent to [email address] within 7 days from receipt of delivery/collection
(b) Product is in sellable condition with its original packaging, and
(c) You are exchanging for something of same or higher value. Exchange for items of a lower value is possible but we will not be
able to refund the balance in case or store credit.
(3) Babakimpo Vouchers
(a) By default, all Babakimpo vouchers sent out are non-refundable. However, we are willing to service buyers on a case-by-case
basis in terms of deal cancellations/e-voucher refunds. If you need to cancel a purchase or refund a coupon, you must do so by
sending us an email at: hello@babakimpo.com with a valid reason.
(4) Non-exchangable items include, but are not limited to:
- Food
- Plants
- Socks
- Inner wear
- Earrings
- Altered items
- Baby products
- Beauty & grooming products
- Downloadable items
- Books and CDs